What to Do if You Need Mental Health Help Now
Online Mental Health Services: When You Can’t Wait
When a mental health crisis strikes, time matters. Thanks to UR Medicine’s online mental health services, you get instant access to expert mental healthcare at home, at work, or on the go. Our licensed mental health professionals have experience and expertise in crisis intervention. They’re available to help you work through difficult situations with open-minded compassion.
Accessing Virtual Mental Health Urgent Care
UR Medicine’s online mental health services provide virtual mental health urgent care.
If you have a phone, computer, or tablet capable of making video calls, you can reach one of our caring behavioral health professionals.
If you are in crisis, call our Mental Health Crisis Call Line at (585) 275-8686. No matter where you are or what time it is, a mental health professional answers your crisis call and helps walk you through whatever difficulty you’re facing.
When to Visit Virtual Mental Health Urgent Care
There are many situations when online mental health services are a good option. Here are a few reasons to consider virtual care:
- It’s after hours. When your counselor or primary care provider is unavailable, Virtual Mental Health Urgent Care is open Monday through Friday, from noon to 7 p.m. And no appointment is necessary.
- You can’t leave home. You can access virtual mental healthcare in the comfort of your home. With a simple phone call, you can connect with a mental health professional without leaving your couch.
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- You’re on the go. No matter where you need care for your mind, you can get it. From the sports field to the office to the car, better mental health is a phone call away.
Who Can Use Virtual Mental Health Urgent Care?
Anyone facing an urgent mental health issue can benefit from online mental health services. You may consider UR Medicine for virtual mental healthcare if you are:
- Experiencing mood swings that come on quickly
- Facing anxiety or panic attacks
- Feeling suspicious or paranoid toward other people
- Having difficulty performing ordinary daily tasks
- Hearing voices that no one else hears or otherwise losing touch with reality
- Shunning friends and family in an effort to self-isolate
In addition to on-the-spot mental healthcare, virtual therapy prepares you for the future. Your phone-based crisis counselor teaches you about local resources and services that can meet your specific needs after you hang up the phone.
Other Emergency Mental Health Services
Online mental health services aren’t the only way UR Medicine meets your mental health needs. Other vital services offered in your hour of need include:
- Mental healthcare in your home. With our Mobile Crisis Team, a mental health expert visits you at home, work, or anywhere else inside Monroe County. The Mobile Crisis Team also provides follow-up care.
- Emergency psychiatric care. The UR Medicine Emergency Department houses our Comprehensive Psychiatric Emergency Program. Through this unique emergency mental health services program, you undergo on-the-spot psychiatric evaluation when needed. If appropriate, we transfer you to an inpatient psychiatric unit for ongoing care in a safe, monitored environment.
When to Seek Other Mental Health Services
Sometimes, you need care beyond online mental health services. Call 911 if you or someone you love experiences the following:
- Medical emergencies
- Overdoses
- Violence against self or others
- Life-threatening situations
Virtual Mental Health Urgent Care
If you’re not able to be seen at your clinician's office, Virtual Mental Health Urgent Care is a quick and convenient way to get telemedicine care from anywhere.
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